Contact Us

We are happy to assist with product questions, sizing guidance, order updates, shipping concerns, returns, refunds, cancellations, and after-sales support.

Customer Support Email

NEW4013826112@Outlook.com

Please include your order number, product name, and a clear description of your request.

Business Information

Company：NEWMALERN PTE. LTD.
Mail：NEW4013826112@Outlook.com
Address：25 seah street, #02-01, singapore 188381

Registered Office Address

25 seah street, #02-01, singapore 188381

This is our registered office address. Please contact us before sending any return parcel.

Customer Support Hours

Our support team usually responds within 1–3 business days. Response times may be longer during weekends, public holidays, peak seasons, or promotional periods.

Before You Contact Us

• For order questions, please include your order number and the email address used at checkout.
• For sizing questions, please include your height, bust, waist, hips, preferred fit, and the product link if possible.
• For shipping questions, please include your full shipping name and destination country or region.
• For returns or refunds, please do not send items back before receiving return instructions from our support team.

Return Communication

Return requests must be submitted by email before the item is sent back. Unauthorized returns may be refused or delayed. If your return request is approved, we will provide return instructions and confirm whether your item should be returned to the registered office address or another designated return address.

Order and Payment Support

If you have a payment, card, refund, or billing question, contact NEW4013826112@Outlook.com with your order number and payment date. For security reasons, please do not send full card numbers or card security codes by email.

Business Details

Company：NEWMALERN PTE. LTD.
Mail：NEW4013826112@Outlook.com
Address：25 seah street, #02-01, singapore 188381